Australia Post - Getting Slack?

[RG]

Originally Posted by Peuty

I got it though didn't I?

I didn't feel the need to post a thread about it either.

I disagree.

[Peuty]

Originally Posted by RG

I disagree.

You disagree that I got it?

[The Monty]

Nothing but problems for me lately. All my mail keeps going to an address with the same number as me, but a few streets away, in a different suburb. It has my address on it, not the one it keeps going to. Complain, but nothing happens.
Registered things being left on my doorstep is annoying. Especially when they are $1000 items, and Im home at the time.
Friend had a parcel sent, and went he got it, it had been opened, DVD's taken out, and Ipod gone. Nothing they can do apparently.
Was sent vernier gears from Crow, rang up two weeks later as it hadnt arrived, so they sent another one. A week after I got the second one, the first one showed up, so I sent it back.
We get number 104, 106 and 110 mail in our letterbox, and we are 108.
Kind of anoying to be honest.

[lemon]

At Christmas we had christmas presents left at the front door! Mail didn`t arrive in Queensland,The phone bill only a couple days untill it is due to be payed.With that One I don`t know if it is Aust post or Telsta.One day we have no mail ,then the next a bundle,who knows.

[svo supporter]

Had my fair share of problems. DVD's and games left in the letter box. When I ring to complain, all they say is, put in a bigger letterbox. When I tell them, what about putting a delivery slip in the letter box, then they decide, that's a good idea. That lasts about 3 months and then I'm back to square one.

Parcels on the door step. Regular occurance. Again I complain and all hey say is "we'll contact the contractor". From that, we'll wait till the next parcel is due and the misses will have a spit at them and tell them to lift their game, otherwise they'll be coughing up for "missing" parcels. Strangely, after the spit, we get a new contractor delivering, so we end up at square one again.

Am I a whinger? Probably. But I'm not throwing money down the toilet because of incompetant Aust post workers.

[BA Baracus]

I reckon some of you are very unlucky to have multiple problems, I've worked in production mailing for nearly a decade and have mailed literally tens of millions of mail pieces through Aust post and the issues are pretty minimal. At the moment I mail strictly legal mail that must reach the recipients or they can take legal action against us and we have next to no problems.

Originally Posted by svo supporter

Parcels on the door step. Regular occurance. Again I complain and all hey say is "we'll contact the contractor". From that, we'll wait till the next parcel is due and the misses will have a spit at them and tell them to lift their game, otherwise they'll be coughing up for "missing" parcels. Strangely, after the spit, we get a new contractor delivering, so we end up at square one again.

If you've complained and they got rid of the contractor and hired a new one that's good service, what more could you ask for.
It's impressive they would go to those lengths given the copious amounts of mail in the system at any given time, your parcel is one of millions.

[svo supporter]

Originally Posted by BA Baracus

If you've complained and they got rid of the contractor and hired a new one that's good service, what more could you ask for.
It's impressive they would go to those lengths given the copious amounts of mail in the system at any given time, your parcel is one of millions.

Yeah, agreed it's good they do something about it, but then strike more useless contractors and have to start the whinging and whining all over again. Does get rather frustrating.

[Brettmass]

My Peave is Certificates posted out in envelopes that plainly say "Do Not Bend" and find them doubled up and shoved in letter box, I fronted postie an was told " Sorry i did not read the envelope" Hm thought that was their job.

[Jason[98.EL]]

our guys are great here

the normal mail guy brings to the door if it is raining

the parcels are put into the power box if they fit if they dont fit they put them on the back door step they then put a slip in the letterbox to tell us where it is

Jason

p.s .... It helps that our regular mai lman lives across the road from us

[fangq]

Originally Posted by Jason[98.EL]

our guys are great here

the normal mail guy brings to the door if it is raining

the parcels are put into the power box if they fit if they dont fit they put them on the back door step they then put a slip in the letterbox to tell us where it is

Jason

p.s .... It helps that our regular mai lman lives across the road from us

The big problem that we are having at the moment is having a PO Box and street address for our business mail.. We have had to set up a mail divert to our PO Box or the street addressed mail bounces. ( mind you..we are RIGHT NEXT DOOR to the post office !! )

As much as we try to notify suppliers etc of our PO Box, we are on so many
mail out lists for junk mail that it's not feasible or warranted to notify some groups.

Soo, the strategy is..pay extra for mail divert, nikko out street addressed mail from the junksters and restamp that with a big " Return to sender "

Waste of time and money. FWIW, it's happening in a lot of areas.
Steve

[5L]

i work for aus post in the mail centre here in adelaide.

i have problems with parcels and stuff aswell, but it is not the postie who delievers parcels.

it is a contractor and that is where the problem is.

i have made numerous complaints about expensive parcels being left on my door step, and nothing has ever changed.

[FGII-XR6]

Originally Posted by 5L

but it is not the postie who delievers parcels.

it is a contractor and that is where the problem is.

i have made numerous complaints about expensive parcels being left on my door step, and nothing has ever changed.

I is still Australia posts responsibility to deliver the items. Their choice of delivery method does not remove responsibility be it postie or contractor the contract we as consumers have is with Australia post. if their chosen ( cost cutting) method of deliver fails to meet standards it is their responsibility choose a different method even if it is more expensive
to say it is not their fault it is the contractors is wrong because the contractors are agents of Australia post

[Rastus]

I've has similar things happen here. Ebay & Car parts left at the front door, in full view of the footpath with no one home. Could be hundreds of dollars worth of stuff.
Then you have the opposite...find the postal note in the letterbox about item for pickup, yet they've never even come to the door. Not a chance of missing them either. Shy? Slack?, or Sneaky?
Worse still is they don't even leave the note in the mailbox, and just drop item @ post office. I've had that a couple of times.
With Ebay stuff, here I am getting annoyed at the lengthy time of delivery & asking seller about when they sent it, doubting what they are saying.
Turns out it's been up the post office for a week or more.
If I have any doubt these days I'll go up the post office which is only 400m away and quiz them. They're good friendly people up there, but they have acknowledged that they've had more than 1 rogue "contractor"

[nstg8a]

lol, i ordered a new gps cable from ebay, first one took weeks, finally got a note from aus post saying it was there ready for pickup, go to pick it up and have to pay a further 4.75 to pick itup, and it had been delayed cos it wouldnt fit in my mailbox. then the seller sends me another one cos we thought the first one went awol, and it turns up in a matter of days, straight in my mailbox, no extra charge...


but my pet hate is when i have to show id when i pick up stuff from the post office... last time i looked the postie dosnt look at my id before he sticks it in my mailbox...

[Riksta]

Originally Posted by nstg8a

but my pet hate is when i have to show id when i pick up stuff from the post office... last time i looked the postie dosnt look at my id before he sticks it in my mailbox...

I had to do that the other day when I picked up the parcel in the original topic post - the one where he'd left the slip in the front door for all to see!!!

I guess it is alright though, at least it stops sneaky buggers from grabbing the slip before you see it and picking up your mail.

Ordered another couple of things off eBay over the last couple of days so will see how they all go!

[AlbertM]

Originally Posted by Riksta

I had to do that the other day when I picked up the parcel in the original topic post - the one where he'd left the slip in the front door for all to see!!!

I guess it is alright though, at least it stops sneaky buggers from grabbing the slip before you see it and picking up your mail.

Ordered another couple of things off eBay over the last couple of days so will see how they all go!

That is the whole point of a "person to person" parcel. Unless the receipiants name is there to sign for with photo ID you will have to pick up the parcel, hence the note in the door.

Originally Posted by au3xr6

I is still Australia posts responsibility to deliver the items. Their choice of delivery method does not remove responsibility be it postie or contractor the contract we as consumers have is with Australia post. if their chosen ( cost cutting) method of deliver fails to meet standards it is their responsibility choose a different method even if it is more expensive
to say it is not their fault it is the contractors is wrong because the contractors are agents of Australia post

Not really. Contractors have to have their own insurance to cover lost or damaged mail items. Once the contractor receives the item it's his resposibility.

[FGII-XR6]

Originally Posted by AlbertM

That is the whole point of a "person to person" parcel. Unless the receipiants name is there to sign for with photo ID you will have to pick up the parcel, hence the note in the door.



Not really. Contractors have to have their own insurance to cover lost or damaged mail items. Once the contractor receives the item it's his resposibility.

wrong, when we pay Australia post we enter into a contract with them to perform a service and it is their responsibility to adhere to the contract. The contractor has a responsibility and a contract with Australia post not the consumer so Australia post has a responsibility to use a method of delivery that ensures the parcel will arrive in accordance with the contract we have with them. if the contractor method fails to live up the the contract they need to evaluate a different method of delivery this may be a more expensive option but that is their responsibility , they take our money so they must deliver as promised

[AlbertM]

Originally Posted by au3xr6

wrong, when we pay Australia post we enter into a contract with them to perform a service and it is their responsibility to adhere to the contract. The contractor has a responsibility and a contract with Australia post not the consumer so Australia post has a responsibility to use a method of delivery that ensures the parcel will arrive in accordance with the contract we have with them. if the contractor method fails to live up the the contract they need to evaluate a different method of delivery this may be a more expensive option but that is their responsibility , they take our money so they must deliver as promised

Sorry, I'm not wrong.

[Spudz27]

Originally Posted by nstg8a

but my pet hate is when i have to show id when i pick up stuff from the post office... last time i looked the postie dosnt look at my id before he sticks it in my mailbox...

I disagree. I am annoyed that they do not ask me for I.D especially when the item is registered. They don't know if the slip has been taken by a thief, then it becomes a drama as to them you picked it up, but it can't be proved as no I.D check was done. I would prefer that if no one is home and you have to go to the P.O, that they ask for I.D everytime.

[Jack91]

Not a huge deal, but once a week I have to walk 10 metres to the next set of units because theyve put it in the wrong box (right unit number wrong street number). It only annoys me because the numbers on the block of mail boxes is huge and I cant fathom how they can confuse the 2 addresses so often.

[robertjp]

Davo, can you explain that a bit better. Is it all types of mail or is it only the standard letters which are being misrouted? Either way without going into address details on a public forum, the delivery centre should be contacted and asked to tell the postie of his mistake.

From the little I have seen, (for I am in mails) posties (as opposed to mail officers
/drivers/techs) are generally the group who work the hardest and try to do the right thing.

If there are any post employee's who take offence to the above comments please note that I said "generally", there are exceptional person's in each of these catagories.

[Jack91]

Originally Posted by robertjp

Davo, can you explain that a bit better. Is it all types of mail or is it only the standard letters which are being misrouted? Either way without going into address details on a public forum, the delivery centre should be contacted and asked to tell the postie of his mistake.

From the little I have seen, (for I am in mails) posties (as opposed to mail officers
/drivers/techs) are generally the group who work the hardest and try to do the right thing.

If there are any post employee's who take offence to the above comments please note that I said "generally", there are exceptional person's in each of these catagories.

Example I'm unit 3/58 and one or 2 letters a week addressed to unit 3/59 come to me. As I said, no biggie, just annoying. No more annoying than the 20+ letters a week I have to dump addressed correctly to previous tenants, but thats not the fault of AusPost.

[brenx]

I've had similar issues. My computer is located 3 feet from the front door. The Aust post contractor didn't even knock on two occasions. He just put a slip in the mailbox. I'm assuming he's shy or worried about coping abuse. I rang and complained. Next delivery he still didn't knock.

[uranium_death]

IMO, if you are not satisfied with Australia Post, then don't use them.

Our postie does a damn good job. Knows who I am and never lets me down.
A contractor also often delivers directly to my door...never lets me down.

The system is not perfect...name one that is.
But of all the systems I use, Australia Post is one I rate highly.

[Spudz27]

Well today I had my worst experience with aus post. I am on holidays and at 7:30am I heard the delivery guy rock up, my head lies pretty much at the gate when in bed. My partner was already up so I asked her to go to the back door (is easier to access back door the way our unit is designed), anyway I hear this thud, they guy never even came to the door, he chucked it over the gate, got back in his car and drove off. Thankfully the model was not damaged, but geez. I was not impressed.

[XR6_661]

I've got it pretty easy.

Aus. Post is directly opposite my work and I just get any parcels/ebay stuff/etc delivered straight to work...Always someone here I can trust to sign for it, etc.

Only thing that gets delivered to home is a few bits of normal mail...Which is hardly any because my bills, etc are all electronic and get emailed to me!

[Revolver]

Its all down to indiviual posties, not 'Australia post'

I had the same post lady for 20 years, she retired 2 years ago, since then weve been through 5 new one since then. & also during this time many letters have gone missing, I know, we were/are constantly getting costant mail in regards to our firearms from weapins licencing branch, ssaa, australian shooter, & other corrospondance, plus we used to get loads of other mail. & letters I know that should have arrived, haven't.

Weve had other peoples mail. Mail dumped on the driveway, sometimes after it has rained, & have recieved mail that just weren't ours. We talk to the posties about this, & say they will improve, but they usually quit (or are relieved) a few weeks later. the local postmater, & his wife weve know since weve lived here, are sick of the new ones, & the compaints that roll in with them.

Simple solution, posties have to simply concentrate on the job at hand, & not treat it as "just a job". No, its people's personal lives.... But for the most part, as long as they get the paycheck... Thats all they care about.

On a positive note, our previous postie, was an absolute pearler! She was great, & came to know her over the years. Always polite, & always ran by the rules. She was great, & was sad to see her retire!

I just wish she'd come out of it!