Why don't Dealers want to do warranty work?

[Tassie f100]

Originally Posted by Poetic Justice

Sorry to nitpick, but have they said that they don't want to do the work or that they haven't come to the same diagnosis as you have? Running a dealership myself I don't quite understand how any service front of house staff could be trying to get across a message of "we don't want to do your warranty work" without it coming back on them fairly negatively.




By this comment I take it you're not all that up to date with the sheer skills shortage in the automotive sector.

Believe me when I tell you, if we could hire the right people or train existing ones to be better equipped in our workshops, we would!

The reason there is a skill shortage is because of the crap money you pay the mechanics.We see it over and over,the dead heads who are prepared to work cheap stay at the dealership and the good ones go where they will be paid for their skills.Notice all dealerships are flash multi million dollars premises,but they still won’t give the workshop staff reasonable money