Look What Happened at My Ford Service !!!

RedFord05 · 11-02-2006, 10:22 AM

Cumberland Ford service department have damaged my cars paintwork and blame everybody else except themselves

Before unmarked , the day before , it was garaged all night

Close up view

Same View of damage after service

ltd · 11-02-2006, 11:15 AM

Mate, that should polish out, failiing that, give it a light buff with something like swirl remover. And don't take your car back there unless you can take your service advisor over the car with you beforehand, and show him there are no scratches.

Maybe the pictures don't do it justice but that although inconvenient, doesn't look too bad. I once had a toyota which came back with a dent in the bonnet. They refused everything too until I gave them a legal letter claiming damages. They then offered to replace the bonnet. F**kers.

RedFord05 · 11-02-2006, 11:17 AM

I am not going to repair or buff the damage. It's not my responsibility to fix. They caused it , then they can fix it. By fixing it myself, there is then no evidence of the damage.

AnthonyQLD · 11-02-2006, 11:34 AM

Quote:

Originally Posted by Towle

I am not going to repair or buff the damage. It's not my responsibility to fix. They caused it , then they can fix it. By fixing it myself, there is then no evidence of the damage.

Good on you make them fix there own mistakes

out:

347_XR8 · 11-02-2006, 11:24 AM

Cut n polish. Job done

**Full Noise** · 11-02-2006, 11:31 AM

Get the dealer principal involved, don’t lose your cool and stick to you guns.
I’m having a similar problem with FPV over some dodgy paintwork. Keep in their ear or they will conveniently forget about it.

Cheers, Danny

RedFord05 · 11-02-2006, 11:42 AM

The service manager is saying I wouldn't have seen the mark because of the dust on the bonnet.. I certainly saw the mark even with the dust as soon as it was driven out their workshop and so did my wife. They must be blind..

:

EL_futuraistic · 11-02-2006, 12:22 PM

yeah definately stick on them, but stay cool calm and collected. If you are getting no help from the service department definately go see the big boss of the dealership, because thats simply not good enough.

Redrum · 11-02-2006, 04:49 PM

This happened to a friend of mines AU fairlane Ghia, black in colour, years ago at Gorrells. They resprayed the car after putting a scratch down one side.

RedFord05 · 11-02-2006, 05:32 PM

Actually it looks bad when there is no sunlight shining on it, there is no dust on the bonnet it's polished and you can even see the clouds reflecting off the duco !!!

http://putfile.com/pic.php?pic=2/4018485321.jpg&s=x7

qwigybo · 11-02-2006, 07:36 PM

i cant see the images wtf ?!?!

ratter · 11-02-2006, 07:46 PM

How do you think the damaged occured?

What would the mechanic have been doing near that spot to do the damage?

If you beleive they did the damage, stand your ground, but you may need to somehow show the manager how you think it may have happened.

I used to work in a holden dealership years ago, and we would allways get somebody trying to blame us for their mistakes, or for marks they had not seen before and some cases we believed they were trying to get us to repair their car even when it was not our fault.
People think the dealership is a endless money pit and can afford to fix things all the time.
We had a policy, that if a mechanic or any employee marked a car, it was to be brought to our attention and it would be fixed for the customer.
We got into the habit of checking customers cars for damage and taking note while the customer was there, it sure cut down on the amount of acusations

RedFord05 · 11-02-2006, 10:49 PM

Quote:

Originally Posted by ratter

How do you think the damaged occured?

What would the mechanic have been doing near that spot to do the damage?

If you beleive they did the damage, stand your ground, but you may need to somehow show the manager how you think it may have happened.

I used to work in a holden dealership years ago, and we would allways get somebody trying to blame us for their mistakes, or for marks they had not seen before and some cases we believed they were trying to get us to repair their car even when it was not our fault.
People think the dealership is a endless money pit and can afford to fix things all the time.
We had a policy, that if a mechanic or any employee marked a car, it was to be brought to our attention and it would be fixed for the customer.
We got into the habit of checking customers cars for damage and taking note while the customer was there, it sure cut down on the amount of acusations

As you would know , the customer can't enter the workshop for obvious reasons--not covered by workers comp, OH & S and basically it's unsafe for the general public so I couldn't see nor would I have been allowed. So I don't really know how it occurred. My punt is that they dropped the fuse checking tool on top of the bonnet as that is what he was using to check the fuses. The mechanic left this tool inside the car and when my wife pointed this out to him he snatched it from her and was very sheepish about it.

RedFord05 · 11-02-2006, 10:51 PM

Quote:

Originally Posted by qwigybo

i cant see the images wtf ?!?!

sorry I can't help with a technical problem, does anyone else have qwigybo's problem?

jabba · 11-02-2006, 11:11 PM

Quote:

Originally Posted by Towle

sorry I can't help with a technical problem, does anyone else have qwigybo's problem?

Yep. I can not see the images either.

max^power · 17-02-2006, 08:55 AM

Quote:

Originally Posted by Towle

sorry I can't help with a technical problem, does anyone else have qwigybo's problem?

yes, i can't see them either.

SpoolMan · 11-02-2006, 11:05 PM

I had a windscreen replaced under warranty it had a imperfection in the glass, when I picked the Ute up I noticed a chunk of paint out of the top frame of the door, called over the Service manager straight away, they repaired it at there cost as it was done by there windscreen contractor who admitted fault but never reported it.
Now my new car goes to Strapp Ford, when its dropped off they go around the whole car with its owner and a inspection report is filled out on any marks and dents.
This saves a lot of confusion on who damaged what, when picking up your car.

**Full Noise** · 11-02-2006, 11:21 PM

I can, no problems. I will post the pics up in a few minutes.

Cheers, Danny

**Full Noise** · 11-02-2006, 11:32 PM

Here’s the main picture that shows the scratch. I’ve resized it to 640x480.

Cheers, Danny

brendan24688 · 11-02-2006, 11:35 PM

i can't see the images either. i can see the one posteed by Full Noise thou.

Fair302 · 11-02-2006, 11:43 PM

To see if the mark will buff out, simply put a bit of spit on your finger and wipe over the mark. if the mark disappears when wet it will buff out. If you can still clearly see the mark or it turns white when damp it requires a spray job. If it looks like it can be buffed out, do so instead of new paint. New paint will be more likely to show.

Sorry Mate, good luck

Baz

X ORSMXR · 11-02-2006, 11:47 PM

Man l would be seeing the dealer principal straight away if the service manager is still giving you probs....

That is a deep scratch looks like a screw driver maybe....

cArSiK · 11-02-2006, 11:49 PM

was the $0.10 left on the car as a peace offering?

RedFord05 · 12-02-2006, 01:32 AM

Quote:

Originally Posted by cArSiK

was the $0.10 left on the car as a peace offering?

no it is to show the scale and size of the scratch for comparison .

py:

qwigybo · 12-02-2006, 05:02 AM

looks like a nasty scratch... damn right make them fix it, why should you have to fix someone elses fk ups

Pedro · 12-02-2006, 09:21 AM

[QUOTE=Towle]Cumberland Ford service department have damaged my cars paintwork and blame everybody else except themselves

I had a similar experience so I sent an e-mail to the service manager with a cc to the dealer principal which resulted in immediate rectification

RedFord05 · 12-02-2006, 02:37 PM

[QUOTE=Pedro]

Quote:

Originally Posted by Towle

Cumberland Ford service department have damaged my cars paintwork and blame everybody else except themselves

I had a similar experience so I sent an e-mail to the service manager with a cc to the dealer principal which resulted in immediate rectification

With Cumberland Ford Blacktown?

GLI-PSI · 18-02-2006, 07:35 PM

nasty scratch mate , i work at a ford dealer too and as was quoted before there is a process we have to go through if we mark a customers car , its hard also to deal with the most of them as they are very rude i would say 99.9% of the time they are total toss bags and we have not done a thing to the car to mark it.as some of them think we are some big monsters that like to reflash your ecu and scratch your paint, half of the mechanics dont really give a toss about turbos and gts and xrs and whatever we see that many of them they are not special to us , we dont get all green with envy and damage them. for people to think that of us is really gay , if everyone is so unhallp with ford go to repco ,rip every poor c*nt off and have your book services done there. take it for warranty work to the dealer only, just means less problems we have to deal with.

Mudzy · 12-02-2006, 10:22 PM

Mate would not send my car there at all to Cumberland ford........... Peter Warren Smithfield gets all my work for my car.Once you get it sorted out from CFB take your car to PWS for service.They will look after you.Just let them know you are from AFF.

13-02-2006, 10:17 AM

Quote:

Originally Posted by Mudzy

Mate would not send my car there at all to Cumberland ford........... Peter Warren Smithfield gets all my work for my car.Once you get it sorted out from CFB take your car to PWS for service.They will look after you.Just let them know you are from AFF.

Thanks Dave. It's best to either send me a pm and I'll take it from there.