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Originally Posted by donkeykwong
Yeah, im still waiting too, signed contract in mid feb, told to expect may. I called a couple of weeks ago to check up and they still think its August (although how she had the info on my car accessible to her without pause on the phone is quite suspicious), i also asked if i change the colour will it make a difference, she said itd take an hour to find out and she'll call me back, ITS BEEN NEARLY 3 WEEKS NOW, good customer service ford.
I think they've adopted the thinking of, if you tell them august and it actually comes earlier, theyll be happy. So heres hoping it arrives sooner than bloody August. (What was the point of signing away any right i had to a cooling off period so they can order the car on the day if i still have to wait longer than other people who bought it at the same time, and even at the same dealer (curik))
Also Black Betty, common sense would seem to think that the dealer should pay, but remember a lot of them are a bunch of sharks and taking money off them is like getting a blood from a stone. Theyll prob make the excuse like they always do that its not their fault and its Ford Europe. Lets hope they have an ounce of goodwill and customer service in them.
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Yeah I agree with you mate. what really bugs the hell outta me is that the contract for sales really only protects the dealers and not buyers. So what if they give a cooling off period. They still slug you a certain percentage of the purchase price if you cancel within the 3 day period and for customers like us who are waiting for our cars for months on end, the cooling off period is practically useless and just plain stupid cause when I signed, they told me fibs about how it would be delivered in 2-3 weeks time and that they couldn't tell me until the following monday cause I signed on a saturday and the stock controller wasn't in. Then when Monday came along, the stock controller was "conveniently" away and wasn't back til Wednesday due to some meeting??? What kind of meeting is it that it takes 3 days? So if they knew about the stock controller not being there then why tell me I'd know the whereabouts of the car by Monday? Clearly all this stuffing around meant that the 3 day cooling period was useless so I'm bounded by the contract by the time they advise me of he bad news.
I hope your dealer will cover the problem and give you a loan car or something as its not your fault. But in saying that, only somewhat decent dealers may cover it and their excuse in the case of the fiesta is, "it's not our fault or ford australia's fault. its ford europes fault so we can't do anything about it".
All I can say is, I wish you all the best and fingers crossed that your dealer does the right thing cause after I pick up the car, its going to be the first and last ford I'll ever buy (unless they really pull their socks up with customer service, trade ethics/moral and appeal of their cars).